Customer Service
I have a question about my order status, what can I do?
Please contact Our Customer Service Team, we are available for you Monday to Friday from 9 AM to 5 PM CET.
You can reach us through the following methods:
- Contact Form on website
- Email: info@amaestore.com
Please provide the email address used for your order and your order number to facilitate checking.
I have a question regarding a product, what can I do?
Please contact Our Customer Service Team, we are available for you Monday to Friday from 9 AM to 5 PM CET.
You can reach us through the following methods:
- Contact Form on website
- Email: info@amaestore.com
You can also reach us through Social Media on our Facebook or Instagram page, send us a message and we will get back to you as soon as possible.
How do I return my order?
Upon delivery, please record a video while opening your package and inspect the condition of the products. Verify that the number of packages matches what is listed on the delivery note. We kindly ask you to retain the original packaging in case a return is needed, as it must be disassembled and packed with filler padding in its original packaging.
If your purchase does not meet your expectations, you have 30 days from the shipping date of your order to initiate a return. All items must be returned unworn and unused (this includes washing).
In any case where you wish to request a return, please notify our customer service team. Our Customer Service Team is available for you Monday to Friday from 9 AM to 5 PM CET.
You can reach us through the following methods:
- Contact Form on website
- Email: info@amaestore.com
Please provide the email address used for your order and your order number to facilitate checking.